Everything we make is finished by hand, so dispatch takes a little care. Here is exactly what to expect after you place an order.
We ship across India. We do not currently ship internationally — if you are outside India and would like a piece, write to us and we will quote a courier separately.
In-stock pieces leave our workshop within 2 business days of payment being confirmed. Made-to-order and customised pieces are quoted individually at the time of order, and typically take longer.
Once dispatched, orders usually arrive within 3 to 7 business days, depending on your location. Metro cities are at the shorter end of that range; remote PIN codes can take longer.
These are estimates, not guarantees. Festivals, weather and courier backlogs can add a few days, and we will tell you if we know of a delay.
Shipping is free on every order across India. There are no hidden handling or packaging charges.
When your order ships we add the courier name and tracking number to it. You can see both on your orders page, or look the order up with your order ID and email on the order tracker.
Please check your address and phone number before paying — couriers call before delivery. We can change an address only before dispatch, so tell us quickly if something is wrong. A parcel returned to us because the address was incorrect or nobody was reachable can be reshipped at the actual courier cost.
Every piece is inspected and packed before it leaves us. If yours arrives damaged, send us photographs of the item and its packaging within 48 hours of delivery and we will arrange a free replacement or a full refund, including shipping. The full terms are in our Refund & Return Policy.
Anything unclear about a delivery, reach us through the contact page and we will come back to you with the actual status of your order.
