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FAQ'S

Enterprise lurks within every human being, seeking an opportunity to surface. In 2014, Mamata Khemka from Cuttack, Odisha, embarked on a journey of self-discovery to find that within her lay an innate talent for art and craft.

Frequently Asked Questions

What are Saaj Craft products made of?

We are very mindful of what goes into making our products, as we want our customers to have the best possible experience in using them. We use high quality pinewood, Century plywood and MDF.

Who makes them?

A team of master craftsmen and artisans, trained by Founder Mamata Khemka, take utmost care to translate design into perfectly crafted products.

Who designs them?

Mamata Khemka is the brain behind SAAJ CRAFT. She designs all the products.

How flexible are you in customizing the paper texture for my kind of décor?

We always try to cater to our customers’ choices and requirement, and welcome suggestions for customization. However, it will depend on our production process compatibility, availability of specific elements required and cost of customization.

How often are new products added to the collection?

New product design and development is a continuous process. Mamata Khemka and her team of designers are continually designing new products, developing and refining them. Once she is satisfied with the design, fit and finish and utility of a product, it becomes ready for launch.

Do Saaj Craft products come with a guarantee?

Our products come with a 3 month’s limited warranty against manufacturing defects. The limited warranty does not apply to:

  • Small cuts, scratches or damage during use and cleaning process.
  • Damaged caused by the incorrect installation and/or mishandling of product.
  • Product kept in contact with direct sunlight and water, resulting in decaying of wood.
What are the delivery mechanisms?

We take utmost care in packaging our products, to prevent them from transit damage. We ship our products all over the world, through reputed courier agencies, who deliver products to your doorstep.

How long does it take to reach me?

The delivery time for an item is determined by various factors including the kind of product (standard product or made-to-order), time taken in manufacturing and logistic network available at your location. Hence, the delivery dates may vary from one item to another. While you order, we give you a realistic estimate of delivery time and try our best to deliver in the shortest possible time.

Who sets up the furniture in my home/ office?

All our products are ready to use. There is no need of installation or setup. In case of confusion, we also provide a 3D presentation for most of our items.

Can I request for customization?

We always try to cater to our customers’ choices and requirement, and welcome suggestions for customization. We would love to convert customers’ ideas into pieces of art. Specific suggestions will need to be discussed for process compatibility, material availability and cost parameters.

What payment processes are followed?

We accept payments through all major credit cards, debit cards and payment apps.

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